Returns of Items Purchased in Retail Stores
The customer has the right to return an item of proper quality within 14 days, not counting the day of purchase. A return of an item of proper quality is accepted if the item has not been used, its original condition, consumer properties, seals, and factory labels are preserved, and there is a sales receipt, cash receipt, or other proof of payment for the item*.
*In accordance with Paragraph 1 of Article 25 of the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1.
Returns of Items Purchased in the Online Store
The customer has the right to cancel the ordered Item at any time before receiving it by notifying the sender in advance, and within 7 days** after receiving the Item when purchased in the online store. The parcel may be sent via any courier service; all shipping costs are covered by the customer.
Returning an Item of proper quality is possible provided that its original presentation, factory labels, seals, tags, consumer properties, and a document confirming the fact and conditions of purchase of the specified Item are preserved. Items that have been worn or used cannot be returned***.
The online store reserves the right to refuse a return if violations of the original condition requirements are discovered; in such cases, all return shipping costs are borne by the customer.
**In accordance with Clause 21 of the Decree of the Government of the Russian Federation dated 27.09.2007 No. 612 "On Approval of the Rules for Distance Selling of Goods".
***In accordance with Paragraph 4 of Article 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1.
Processing Time & Refunds
The processing and approval time for a return is 10 days from the date we receive your return parcel. Once the return is approved, we will refund the amount for the item to the bank card or account used to pay for the order on the official website. If there are any issues processing the payment, we will contact you to clarify the details. Please note that the refund timeframe depends on your bank's processing speed and may take up to 30 banking days.
Please note that all return shipping costs, as well as customs duties and other additional fees (for international shipments), are paid by the customer according to the rates of carrier companies and customs regulations of the country of residence.